How do I add and manage Partner Portal users?

You can add and manage users directly in the Partner Portal.

Note: You must be set up as an admin account in order to access users. If you do not have access and need to request access, please contact an admin at your hotel, your dedicated account manager, or ResortPass at am@resortpass.com for assistance.

To add a new user:

1. Navigate to the menu on the left hand side, click Settings

2. Select Users

3. Click +Invite new user 

4. Enter the email address of the user you’d like to add

5. Select Role (Admin or View Only)

6. Complete by clicking Send Invitation 

User accounts can be set up as View-only or Admins. View Only allows access to reservations and calendar viewing. Admins have full permissions including managing inventory and pricing, and viewing reports. For more information, please refer to the detailed breakdown on the invitation page. 

Invited users will receive an email to the specified email address to set up their account and log in. Invitations will be valid for one week.

To remove a user:

1. Navigate to the menu on the left hand side, click Settings

2. Select Users

3. Select Remove next to the user you would like to remove

Note: Only view-only users can be removed by admins in the portal at this time. If you wish to remove another admin user please contact your dedicated account manager, or ResortPass at am@resortpass.com for assistance.